• Be very cautious of any manufacturer who would build a portable spa that does not have removable panels for service. Nailing or permanently attaching the siding is a sure sign they are sacrificing quality for cost. You wouldn't buy a car with the hood welded shut and a spa is no different.

• Look carefully at the filtration components. A wier skimmer is much more efficient at separating oils from the water than a strip skimmer plate. Inefficient skimming will cause a scummy appearance to the surface of the water and require draining much more frequently.

• Pressure filters make it much harder to remove the filter than screw-in suction filters. There is a large O-ring on the lid of the pressure filter that swells making it harder for those with limited ability to pull the cover off, in addition to having to reprime the pump every time the filter cover is removed. If it's difficult to get the filter out, you will clean it less and the water quality will suffer.

• Look at the jetting and how it's configured. Make sure  the shell is cupped or terraced where the jets are installed so you won't feel them. Recessed jets are much more comfortable and effective.

• Notice if the spa has above waterline jets which are much more effective for the neck and shoulder area.  Spas with this feature are much newer in design and are a lot more ergonomically efficient because they incorporate this new technology. 

• Ask about the equipment warranty both, parts and labor. The longer the warranty, the better the equipment, and that means less problems and more enjoyment.

• Is your salesperson knowledgeable,  are they listening, are they able to answer all of your questions? A company that cares about its customers will have well trained salespeople that are professional in attitude and appearance.

A. You need a 220 volt, 50 amp dedicated line, with a 50 amp GFCI breaker either in the main panel, in the spa control pack, or as a quick disconnect located near the spa. It must be a 4 wire system using a red, black, green, and white wire. The gauge of the wire must also be sufficient for the length of electrical run required. "NO ROMEX". 
 

Q. Who can install the electric and is it a Do-It-Yourself project?

A. You should use a licensed electrician to install the wiring, this is not really a do it yourself project.
 

Q. How will the spa affect my electric bill?

A. In the colder months your spa will cost about a dollar a day to operate, pennies a day in the summer. The key to energy savings is to be sure and keep it covered when you are not in it. It is also not advisable to let it cool and then try to heat it before each use that will cause a big increase in electrical usage.
 

Q. Are your spas well insulated?

A. Our shells are coated with foam sprayed on to an R value of 14, which is very similar to the insulation in your house. Thermal Wall Insulation is available for a minimal charge, but is only recommended in very cold climates. 
 

Q. What  is required to set my spa on?

A. A solid flat surface, it can be made of concrete, concrete pavers, pea gravel, or wood decking. Spas are very heavy when filled with water and people (1 to 3 tons), so they SHOULD NOT BE PLACED ON THE LAWN OR ON BARE GROUND.
 

Q. I've seen the term ozone or ozonator used, what is it?

A. Ozone or O3  is used to cut down the use of chlorine or bromine (to as low as 10%) to keep the water in your spa safe to use. It will kill many bacteria and germs that chlorine and bromine won't. Ozone is produced by ultra-violet light and has been used for years in the water industry as a way to purify drinking water. By using Nature 2,  which uses silver and zinc, with ozone you will have spa water that has no odor, will not dry the skin, feels much softer than brominated water, and does *not*  require a shower when you get out. There is no such thing as a totally chemical free spa.
 

Q. How much will I spend on chemicals, and how often do I drain my spa?

A. If your spa is ozone equipped, very little. A new Nature 2 cartridge should be installed every 4 months when you drain your spa. The N2 is about $29.95 and can be purchased at any pool and spa supply store. Other chemicals required are Ph up, Ph down, dichlore, and water clarifier. We do provide all the chemicals and Nature 2 by mail order.
 

Q. How long after I place my order will I receive my new spa?

A. Generally within 3 to 4 weeks, it could be longer for fully customized orders.
 

Q. What is the difference between a portable spa and an ingound spa?

A. Portables are place on top of the ground and have all of their equipment in the cabinet, ingrounds are placed in the ground and use remote equipment packs and pumps that are weather rated much like the equipment used in a swimming pool. It is not advisable to place a portable spa partially in the ground.
 

Q. Do you sell inground spas?

A. Yes we do, our portables are available as ingrounds using our patented inground spa system. This system is a lot  more efficient and cost effective than a standard inground installation. We can also refer you to a reputable contractor for most of your landscaping and remodeling needs.